Refunds & Cancellations

Nirmaara is a construction-professional discovery and connection platform operated by HungryNow Innovations Private Limited ("Nirmaara", "Company", "we", "us" or "our").

This Refunds & Cancellations Policy explains the cancellation and refund conditions applicable to paid Nirmaara services.

This Policy should be read together with the Nirmaara Terms of Use and Privacy Policy.

Basic customer access to Nirmaara may be provided free of charge unless a particular paid service is clearly identified before purchase.

Where a customer purchases a separately paid service, the applicable cancellation and refund terms will be displayed before payment.

Unless expressly stated otherwise, customers are not charged merely for browsing professional profiles, searching professionals or using basic discovery features.

Nirmaara may offer professional membership plans on an annual basis.

Applicable membership pricing, taxes, duration and benefits will be displayed on the relevant membership page before payment.

Indicative membership plans may include:

• Professional / Turnkey / Specialized Contractor: Rs. 10,000 + applicable GST per year
• Labour Contractor: Rs. 5,000 + applicable GST per year
• Architect: As displayed on the applicable membership page.

The actual price applicable to a professional will be the price displayed at the time of purchase.

Submitting a professional application does not itself create a paid membership.

Where Nirmaara follows an approval-first process, the general flow may be: Application → Review → Qualification/Approval → Membership Payment → Activation.

Nirmaara may request additional information, documents or clarification before approving an application.

Approval is not guaranteed merely because an application has been submitted.

Where Nirmaara accepts payment before final membership activation, and Nirmaara subsequently determines that the applicant does not satisfy applicable eligibility or verification requirements before activation, Nirmaara may process a refund, subject to the circumstances of the case and applicable law.

Where a refund is approved, the eligible amount actually received by Nirmaara will normally be refunded, subject to applicable payment-provider processes and applicable law.

A professional may request cancellation before membership activation by contacting support@nirmaara.com.

The request should include:

• Full name
• Registered mobile number
• Registered email address
• Application or transaction ID, if available
• Reason for cancellation

Nirmaara will review the request and determine whether a refund is applicable under this Policy and applicable law.

Once a professional membership has been activated, membership fees are generally non-refundable except where:

• Nirmaara has charged the customer more than once for the same transaction
• Payment was successfully processed but membership was not activated due to a Nirmaara technical or payment-processing error
• Nirmaara expressly approves a refund
• A refund is required under applicable law
• Another specific refund commitment was displayed at the time of purchase

Activation means that the professional membership has been made active in the Nirmaara system and the professional has been granted the applicable membership benefits.

Professional membership fees are not refundable merely because:

• No customer enquiry was received
• Fewer enquiries were received than expected
• No project was awarded
• A customer did not respond
• A customer selected another professional
• A professional did not convert an enquiry
• A professional did not receive revenue from Nirmaara
• A professional's profile received fewer views than expected
• A professional did not receive a particular search position
• A professional did not receive a particular number of connections

Nirmaara does not guarantee leads, projects, revenue, customer conversion, profile views or project awards.

If a professional's membership is suspended or terminated because of:

• Fraudulent information
• Forged documents
• False project claims
• Fabricated references
• Impersonation
• Material misrepresentation
• Misuse of customer information
• Violation of the Nirmaara Terms of Use
• Other serious misconduct

the membership fee may not be refundable, subject to applicable law.

This does not limit any rights a user may have under applicable law.

If a customer accidentally makes two successful payments for the same membership or service transaction, the customer should contact support@nirmaara.com.

Please provide:

• Transaction ID(s)
• Registered mobile number
• Registered email address
• Payment date
• Amount paid
• Relevant membership/service details

After verification, the duplicate payment may be refunded.

If a bank account or payment method has been debited but Nirmaara does not receive confirmation of the payment, the customer should contact support@nirmaara.com.

Nirmaara may verify the transaction with the applicable payment gateway.

If the transaction has failed and the amount has been debited, the amount will be handled according to the applicable payment gateway and banking process.

Users should not make repeated payments immediately if a transaction is showing as pending unless instructed by the payment provider or Nirmaara.

Where a payment is affected by a payment gateway, bank, card network, UPI provider or other third-party payment service, Nirmaara may need to wait for transaction confirmation before processing a refund.

The actual time taken may depend on the payment provider or financial institution.

Approved refunds will generally be initiated within 7–10 business days after approval.

The actual time taken for the amount to appear in the customer's bank account or payment instrument may depend on the payment gateway, bank or financial institution.

The refund initiation date and the date on which the amount is credited may therefore be different.

Where practicable, refunds will be processed to the original payment method used for the transaction.

Nirmaara may request additional information where necessary to:

• Verify the transaction
• Verify the identity of the requester
• Prevent fraud
• Comply with payment-provider requirements
• Comply with applicable law

Where a refund is processed for a transaction involving applicable taxes, the treatment of the tax component will be handled in accordance with applicable tax law, accounting requirements and the nature of the refund.

Where necessary, Nirmaara may issue an appropriate credit note or other accounting document.

If Nirmaara introduces additional paid services in the future, the applicable refund and cancellation terms may be displayed separately before purchase.

Where a service has its own specific refund terms, those terms will apply to that service to the extent permitted by applicable law.

Removal, suspension or deactivation of a professional profile does not automatically create a refund entitlement.

Where a professional is removed or suspended because of a policy violation, false information, fraud or other misconduct, the applicable refund position will be determined under this Policy, the Terms of Use and applicable law.

Refund requests should be sent to support@nirmaara.com.

Please include:

• Full name
• Registered mobile number
• Registered email address
• Transaction ID
• Payment date
• Amount paid
• Membership/service purchased
• Reason for refund
• Any supporting information relevant to the request

Nirmaara may request additional information before processing a refund.

Refund requests may be reviewed based on:

• Transaction status
• Membership activation status
• Applicable membership terms
• Reason for cancellation
• Verification status
• Any relevant platform records
• Applicable law
• Payment gateway records

Nirmaara may communicate the outcome of the review through the registered email address or another appropriate communication channel.

Users are encouraged to contact Nirmaara at support@nirmaara.com before initiating a payment dispute where the issue can reasonably be resolved through Nirmaara's support process.

Nothing in this Policy prevents a user from exercising rights available under applicable law or through their payment provider.

If Nirmaara introduces automatic or recurring membership renewal, the renewal terms, price, billing frequency, cancellation method and applicable notice will be clearly disclosed before the user enables such renewal.

No automatic renewal should be enabled without appropriate user consent where required.

If Nirmaara offers a promotional membership, discounted plan, free trial or special offer, additional conditions may apply.

Those conditions will be displayed before the user accepts the offer.

Unless expressly stated otherwise, promotional offers do not create a permanent entitlement to the promotional price.

Nirmaara may introduce, modify, suspend or discontinue membership plans.

Changes to pricing or benefits will generally apply prospectively and will not affect already-paid membership periods except where permitted or required by applicable law or expressly agreed with the customer.

Payment for professional membership is payment for the applicable platform membership and services described at the time of purchase.

It is not payment for a guaranteed:

• Project
• Customer
• Lead
• Revenue
• Contract
• Search ranking
• Number of enquiries
• Number of profile views
• Project award

Nirmaara does not guarantee commercial results from membership.

Nirmaara generally does not receive or control payments made directly between customers and professionals for construction, architectural, labour or other professional services.

Disputes concerning:

• Construction work
• Project quality
• Project cost
• Project delays
• Professional fees
• Materials
• Labour
• Contract performance
• Project completion

should generally be addressed under the agreement between the customer and the professional.

This Refunds & Cancellations Policy applies to payments made to Nirmaara for Nirmaara services, not automatically to payments made directly between customers and professionals.

Nirmaara may update this Refunds & Cancellations Policy from time to time.

The latest version will be published on this page with the applicable effective date and last updated date.

Where required by applicable law, Nirmaara may provide additional notice for material changes.

This Policy shall be governed by the laws of India.

Subject to applicable law, courts having appropriate jurisdiction in Pune, Maharashtra shall have jurisdiction over disputes arising from this Policy.

Nothing in this clause prevents a consumer or other user from exercising any statutory right to approach a forum or authority that has jurisdiction under applicable law.